Perspective over Circumstance

Floor to ceiling televisions on each wall, rows of silent box houses, and replicants replacing my friends? Okay, okay… clearly my imagination gets the best of me from time to time. Fahrenheit 451 and Blade Runner are a bit too fresh on my mind. Realistically, though, it’s easy to feel cynical about the future of in-person interaction given the current state of our world. By the time we can return to “normal,” will everyone have decided that it’s easier to remain remote?

On the other hand, technology has been instrumental in bringing us together during this time. As I mourned my inability to be with loved ones this spring, I reflected on those who, years ago, sent their loved ones off to war without any way to communicate in real time… often not knowing if their loved ones would even return.

Today, we have the ability not only to speak from afar in real-time, but to see each other’s faces, coordinate scheduling, and conduct appointments.

Enter telehealth.

Telehealth has arrived and is here to stay. Thankfully, the emergence of telehealth brings with it an abundance of new opportunity, the greatest of which is arguably the ability to serve individuals in rural communities. Without telehealth, patients in rural communities must often travel long distances if they wish to see a physical therapist.

This deters the receipt of care to begin with, and limits the frequency of engagement for those who do choose to receive care. Telehealth breaks through geographical barriers, opening the door to a new market for traditional physical therapy practices.

In addition to HIPAA-compliant telehealth, PtEverywhere.com equips therapy service providers across the globe with cloud-based scheduling, documentation, billing, and home exercise programming tools to enhance both the effectiveness of patient outcomes and of the practice’s bottom line.

Organization and efficiency foster optimal time management and, as follows, the potential to take on more patients and grow one’s practice. What else? More patients and less admin time — not to mention decreased overhead costs associated with remote and traveling practices — afford physical therapists the ability to serve patients at a lower cost.

For cash-based practices especially, providing the highest quality care at a fair and competitive price proves essential to creating a competitive advantage and sustaining continuous practice growth.

In these challenging and ever-fluctuating times, we hope you too will employ PtEverywhere to drive and blossom your therapy practice. We may be unable to dictate our circumstances, but we can certainly dictate our response. Through innovation and connectedness, we will emerge stronger on the other side.

Now We’re Stressed Out

I don’t know about you, but these days I’ve been battling tight traps, hunched shoulders, and jaw pain like never before. Most (if not all) of us are bearing much greater loads of stress than usual. At times we’re aware of this stress, but often it exists as a subconscious thrum, wearing on us over time.

I realized the extent of this for myself a few weeks ago, when I woke up in the middle of the night grinding my teeth, shaking, and overcome by waves of nausea… My first response was, of course, “well crap, I’m sick!” As I gained awareness of my racing breath and pounding heart, however, it became clear that my physical symptoms were ultimately the manifestation of my mental condition.

And I’m not the only one! As I conversed with friends, clients, and physical therapists alike, it became clear that many of us are facing similar scenarios. After all, there’s only so much stress we can handle before it starts affecting us physically. This often begins with exhaustion and escalates to muscle tension, resulting in poor posture, exacerbated muscle imbalances, and pain.

On top of the stress, many of us are spending long hours staring at computer screens, craning our necks as we attempt to work from our couches, and finding ourselves sedentary for even longer stretches of time than “usual.” These conditions perpetuate the same tension detailed above.

What’s more? With limited access to gyms and in-person fitness classes, many are omitting exercise from their routines. Even as a fitness professional, responsible for teaching online fitness classes and providing HEP, I’ve found myself struggling to keep up the motivation to exercise. It’s easy to feel burnt out when the options are limited!

Unfortunately, reducing activity is (in most cases) the last thing we should do (see: “Dealing the Magic Drug”), once again perpetuating stress, tension, poor posture, muscle imbalances, and pain.

What does this mean for PT?

On one hand, the physical consequences of the pandemic increase the demand for physical therapists, creating an opportunity for physical therapy practices. On the other hand, increased demand plus the challenges of telehealth can easily make for burnout and added stress. PtEverywhere recognizes the challenges of this time and remains committed to helping you prevent burnout and overcome the obstacles of telehealth through an all-in-one mobile software. PtEverywhere.com is designed to simplify your practice management through the coordination of scheduling, payments, charting, HEP, telehealth, messaging, and more… all working together seamlessly! The objective is that through the promotion of organization and efficiency, PtEverywhere relieves your stress so you can more effectively provide for your patients.

Dealing the Magic Drug

We live in a world riddled with disease and discomfort. Obesity, heart disease, diabetes, cancer, chronic inflammation, anxiety, depression, musculoskeletal imbalance… and right now? COVID-19. The last of these has many of us reflecting on our health more than ever before.

Our culture has us looking for a quick fix… cue the fad diets and magic pills. Realistically, however, do these things really work? Or are they just the trendy stops on the road to a better quality of life? Exercise could be the occam’s razor of this chaotic season – when it is easy to feel defenseless.

Not only are we concerned about the health of ourselves and our loved ones, but we find ourselves overwhelmed with information, often struggling to understand the scope of the issues we face. This chaos can (understandably) leave us feeling entirely out of control.

Thankfully, there is something we can do. Each one of us has the ability to strengthen our own internal line of defense: the immune system. Physical Therapists are in a unique position to guide us in behaviors that will increase their bodies’ natural ability to fight off disease, empowering them to take control of their health and improve quality of life. What’s more? Through HEP, home exercise videos, and the daily health tracker, PtEverywhere.com empowers therapists to empower their patients!

Exercise helps immune cells to function effectively by increasing blood flow and lymphatic drainage, reducing stress, and strengthening antibodies.

• Increased Blood Flow: Increased circulation improves nutrient delivery to key organs of the immune system including the bone marrow and spleen. On the other side of that coin, improving blood circulation increases the body’s ability to flush out waste.

• Increased Lymphatic Drainage: The Lymphatic system is the body’s first line of defense, transporting and filtering the fluid that carries antibodies, lymphocytes, and bacteria. It takes the “good guys” (antibodies and lymphocytes) to the frontlines and carries away the “enemy” (bacteria). Movement is central to lymphatic drainage, as, unlike the circulatory system, no internal force is pushing the lymph into circulation. Exercise very literally pushes the lymphatic system into defense.

• Decreased Stress: Largely due to the hormone corticosteroid, stress reduces the body’s ability to fight off antigens, increasing susceptibility to infection. Further, chronic stress puts additional strain on the circulatory system, limiting the functions listed under the “increased blood flow” header. In slowing down the release of stress hormones, facilitating endorphin release, and allowing for mental space, exercise is one of the best ways in which individuals can reduce stress.

• Strengthened Antibodies: Exercise causes a shift in white blood cells, increasing the speed by which they circulate through the body, such that they may be able to identify infection sooner than they would otherwise be able.

In addition to the above bullets, exercise temporarily increases body temperature. Similarly to a fever, this temporary rise in body temperature may prevent bacteria from growing and increase the body’s ability to fight off infection. Lastly, exercise helps to cleanse the lungs, potentially clearing respiratory pathogens

The role of your Physical Therapist is now more important than ever. PTs get us into position to move optimally. Not only this, but they educate us on the benefits of a decision to take our plan of care seriously. By educating and prescribing HEP, PTs provide not only the “how,” but the “why.” The “why” is often what motivates patients to move beyond temporary practices to sustainable lifestyle adjustments, as physical therapists create a lifelong positive impact on their patients. In the current age of telehealth, this extra boost of motivation and accountability makes all the difference. Movement is medicine. Your physical therapist is here to help – and can do so even more successfully through PtEverywhere!

Knock, Knock… The Clinic is Here

For concierge PTs (physical therapists), there are certainly some challenges that come along with delivering patient (Pt) care on the go. Mobile physical therapy is an exciting business model that enables practitioners to engage with their patients in any given environment; however it comes not without obstacles.

Traditional brick and mortar offices make it easier to organize important documents, but if a provider’s office is a vehicle, this presents a hurdle to strike the ideal balance of organization and mobility.

In concierge practices, even more so than others, it becomes a necessity to consolidate the paperwork that would normally be filed away somewhere in large cabinets within a single, permanent location. New mobile practice owners quickly learn the importance of maximizing operational efficiency, as more of their time is required to travel from appointment to appointment. Setting up secure (HIPAA compliant) systems that are simple and effective in a mobile environment is paramount.

Mobile technology replaces pen and paper for many concierge physical therapy practices. However, finding a complete system that functions seamlessly on both the web and a mobile app was previously difficult to find. To an even greater extent, finding an EMR or practice management system that was designed first and foremost for PTs (physical therapists) and Pts (patients) was even more difficult to discover.

Thankfully, PtEverywhere.com came to the rescue with a mobile app that caters to both the care provider and the patient alongside a traditional desktop web-based solution. This winds up being extremely useful for practitioners providing treatment in patients’ homes and in their gyms.

PtEverywhere’s cross-platform application supplies concierge physical therapy trailblazers the necessary tools to ensure that their portable PT care is organized, professional, and impactful.

Practice Management Suite in Your Pocket.

On the web. On your iPhone or iPad. On your Android Device. PtEverywhere is a true “everywhere” solution that doesn’t require users to fumble on their mobile browsers to get to where they’re going. Instead, users can conveniently access secure data using Face ID or Touch ID.

Patient Portal.

Physical therapy puts power back into the hands of the patient in more ways than one. It is important that patients feel like they are regaining control of their life. The PtEverywhere patient portal promotes patient engagement through a clear and accessible plan of care, including custom home exercise programs, reminders, and a daily health tracker.

Personalized Experience.

Thanks to the app and patient portal, patients are given access to information that is tailored solely to them. Physical therapy is not one size fits all, and PtEverywhere enables easy customization so therapists can personalize their patients’ experience throughout their plan of care and beyond.

Paperless Practice.

Put an end to the seemingly endless paper trail. In addition to cloud-based documentation for therapists, patients can complete paperless online forms (including intake forms, consent forms, and outcome measurements). Patients can download superbills and easily upload an X-Ray, MRI, or MD prescription directly to their chart.

PtEverywhere makes it easier than ever for concierge physical therapists to navigate the potentially treacherous waters of running a mobile practice. Finally — an app for physical therapists who are making mobility mobile by bringing world-class care directly to the patient.

Online Physical Therapy 101

COVID-19 rocked our world. With health and social responsibility as the priority, physical therapy practices rely on telehealth or telemedicine now more than ever.

PTs (physical therapists) and Pts (patients) are utilizing modern technology to communicate with one another from the comfort and safety of their homes. Business owners everywhere are adapting to survive.

If you are thinking about taking your practice online, here are some basic tips that will aid you in implementing telehealth.

1. Find a quiet space

This one is pretty self-explanatory, but whether you are in your office or living room make sure you are free from any background noise or distractions. This can include any distracting clutter that could potentially take away from the visit.

2. Optimize your camera and lighting

Before you begin taking patients online, make sure your video quality and lighting are optimal.

If you are simply talking to patients one on one, make sure your camera is at eyelevel. Having your camera set to eyelevel makes it easier to make eye-contact and ensures that both you and your patient are staying engaged.

If you are doing more complex activities like demonstrating exercises on camera, then you may want to consider some additional background lighting.

Tablets, iPhones, and other smartphones are also viable platforms to conduct telehealth visits. Many of them have built-in cameras with excellent video and sound quality alongside the added mobility and flexibility of a mobile device.

Should you decide to broadcast from your very capable smartphone, there are many gadgets available that can turn your mobile device into a fully equipped studio.

3. Choose the appropriate software for your practice

Examine and evaluate your physical therapy practice’s needs and determine what software is the perfect fit for you (wink, wink).

It is important to analyze your set-up and goals. Then, determine your practice’s needs from there. Consider asking some of the following questions:

• Do you need a practice management solution that includes telehealth on both a web browser and a mobile app?
• What level of experience do you want to deliver to your patients?
• How important is to you to save time by combining your schedule, forms, notes, billing, and HEP to work in unison with your telehealth platform?

Many new “telehealth” platforms are now flooding the market, but it is important to look at all of your needs as a physical therapist and choose a trusted and proven software provider.

PtEverywhere.com provides a cross-platform application that is compatible on desktops, laptops, Androids, and Apple devices and includes HIPAA-compliant telehealth features.

It is also available to use on all internet browsers, although PtEverywhere recommends using Google Chrome for an optimal experience.

4. Have “Built-in” Troubleshooting and Tech Support

If your clinic has more than a couple practicing physical therapists, it might be a good idea identify an “in-house” tech specialist among the group.

This means appointing one person to become an expert on the appropriate applications and technology and ensuring that important information and education are relayed to all other personnel involved.

For those of you who are flying solo in this climate, the same message still applies. It is imperative to acquaint yourself with any new applications and technology; expect the unexpected. If you fail to prepare, you may have to prepare to fail. Anticipate hiccups and remedy them before they happen.

5. Smile!

Telerehabilitation might not be the first choice for some patients, but there are many benefits when you embrace this technology. It is up to you to remain optimistic and continue to engage the patient with effective and impactful treatment.

In addition to changing individual lives through physical therapy, remote care can save your practice today and grow your practice tomorrow. And that’s something to smile about on the big screen.

PtEverywhere Participates in PT Virtual Summit

RALEIGH, NC, May 7, 2020 – PtEverywhere’s Jeff Vajay and Jonathan Davis joined Dr. Becky Allen, owner of Genesis PT & Wellness, in Breakthrough PT Marketing’s Virtual Summit, hosted by Abbe Klein.

The event focused on discovering how to best navigate through crisis, lead your staff, patients and community and rebuild stronger than ever.

Dr. Allen launched her Dallas-based women’s health and pelvic floor physical therapy practice in Summer 2019.  She described the overwhelming task of juggling systems for medical records, intake forms, scheduling, payments, and home exercises before discovering PtEverywhere.  “The best thing ever is that (PtEverywhere) is all in one program and the app is so easy to use.  I use it on my phone and on my iPad.  If I’m on the computer, I use the browser – and they all work seamlessly.  My patients love it.  They comment all the time how easy it is.”

Amid the recent global health crisis, Dr. Allen also began implementing telehealth visits into her clinic through PtEverywhere.  She explains, “It’s just been really cool to hone my skills with telehealth, and we’re kind of forced into it with this pandemic right now…  It’s really made me a stronger clinician overall, because I’ve been able to learn how to help (patients) help themselves more than relying on solely manual treatments.”

Following more in-depth questions and answers with Dr. Allen, Vajay concluded, “If you’re looking for something that can make your life easier and cut down on your admin time, I encourage you to come talk to us.”


About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.

PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution

Patient Payments During the Global Health Crisis

RALEIGH, NC, April 23, 2020 – Tom Cooley, founder of Go CardConnect, joined PtEverywhere’s Jonathan Davis in a webinar to discuss physical therapy patient payments during today’s global health crisis.

In this webinar, Tom and Jonathan discuss telehealth, integrated secure payments, a new bluetooth swipe device, PtEverywhere’s patient portal, and PCI Compliance.

Tom explained, “People are just evaluating their overall process of how their practice is operating and how it’s working. They’re looking at everything, and they want to look at everything from a holistic perspective and streamline things to make their lives easier.  And now is a great time; when there’s a pause.”

Jonathan added, “A lot of people view PtEverywhere as a scheduling system and as an EMR system. In fact, we were recently named the top rated EMR among other physical therapy EMR systems… In this time, we’re getting a huge demand for our telehealth and remote programming features. Therapists are still able to provide education, instruction, and guidance through video chat and home exercise programs within the PtEverywhere patient portal.  We’re in a time period where everyone has to adapt, and it’s very reassuring to know that PtEverywhere was already equipped to allow you to do so.”


About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.

PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution

Telehealth Today

In the wake of the COVID-19 or coronavirus pandemic, many healthcare providers including physical therapists are taking considerable steps toward moving their practices online. The coronavirus has forced patients and providers alike to make massive changes without much notice.

On the other hand, it is a great opportunity for physical therapists to expand their practices. The capabilities of telemedicine are continuously growing and it is worth looking into implementing these features to further optimize patient care.

The American Physical Therapy Association (APTA) recently released a list of Telehealth Top 10 “To-Dos”. This list provides some excellent guidance for operating telehealth, specifically through a platform like PtEverywhere.

PtEverywhere offers a variety of features that makes this transition from a brick and mortar physical therapy practice to the remote convenience of telehealth. Finally, there is a cross-platform application that makes it easy to access sensitive patient documentation remotely and securely.

PtEverywhere’s telehealth platform is encrypted, secure, and HIPAA-compliant. It is easy to use and can be accessed via the web, on Android, or on iPhones. PTs (physical therapists) and Pts (patients) can keep connected and discuss any patient concerns on a secured connection.

People are hurting and need movement experts now more than ever.  “Weekend Warriors” have turned into “Weekday Warriors”; and overuse injuries are rampant among many stir-crazy Americans.  On the other end of the spectrum, millions of people have replaced an active lifestyle with dangerous sedentary living; stuck on the couch, watching Netflix.

Telehealth provides a solution for physical therapists to help many people in need through evaluation, education, demonstrations, and remote programming. PtEverywhere provides a platform for all of this and more.

The patient portal enables patients to access any of their information from their laptops, tablets, or phones. Through this feature, patients have access to home exercise programs, progress tracking, online forms, scheduling and payment available at their fingertips.

Stay-at-home doesn’t have to mean staying still. Thanks to telehealth platforms, physical therapists have the means to keep providing their patients with excellent care and ensure that there are no hitches in their plans of care.

On the other hand, patients can still count on receiving the same quality of care that they would by visiting a PT practice in person; only now, they can do it from the comfort and safety of their homes.

No risk. No exposure. Only continued care and more flexibility.
For many, telehealth may be a temporary bandage for those looking to provide care while the world is under quarantine. Exemplary physical therapy should be deemed an “essential business” and should not be placed on hold. Thanks to telehealth and PtEverywhere, it doesn’t have to be.

The results are in: PtEverywhere rated top EMR in customer satisfaction and technology leadership

PtEverywhere received top marks by customers in UpDoc Inc.’s recently released 2020 EMR Wish List Survey.

The company’s platform was given a “10,” the highest ranking, across several categories, including overall recommendation, pricing, and capabilities in documentation and billing. Survey respondents included a mix of clinicians and clinic managers.

While UpDoc’s survey was specific to EMR (Electronic Medical Records) systems, PtEverywhere offers much more than that. Its platform is an all-in-one Physical Therapy Practice Management solution with scheduling, messaging, billing, and telehealth features.

In fact, telehealth is on everyone’s minds these days, as the global health crisis related to Covid-19 forces many health professionals to evaluate how they can help patients. When reached for comment on UpDoc’s survey, Michael Le, CEO of PtEverywhere, was excited and grateful for the high marks, and he praised PtEverywhere’s leadership for its forward-thinking design features.

Said Le, “We’re thrilled to receive such high marks from our customers, and it’s always nice to be recognized for our hard work. Our goal at PtEverywhere is to be customer-centric and patient-centric, and we are always looking forward in terms of what we are building into the platform and how it can help patients.”

“For instance, we built a telehealth feature into the software. A year ago, that was a ‘nice-to-have’ feature. Now, it’s an absolute necessity. Using our telehealth capabilities, therapists can continue to help patients, even if they’re not in the room with them. Evaluations, demonstrations, adjustments, and more are all possible from a safe and convenient distance, through the web or an app on your phone. Furthermore, therapists can edit and complete their treatment notes within the software simultaneously during the telehealth sessions.”

Seems like the survey respondents and Le agree: PtEverywhere really is the best way to connect to your patients.

Telehealth & COVID-19

As the coronavirus continues to spread around the globe, it is important now more than ever to play it safe.  Unfortunately, playing it safe means cancellations and delays of colossal events like SXSW and Coachella and suspensions or the removal of live spectators from the excitement of “March Madness”, NBA games, and ATP events.

Originating in China and spreading to 31 different countries, including the United States, COVID-19 or the coronavirus is bringing entertainment and classrooms alike to a screeching halt.  Institutions like Harvard and UCLA have joined the many universities that have sent their students packing in the virus’ wake.

However, one thing you cannot put on hold is your health.

Preliminary data suggests that the virus can be transmitted person to person and people with compromised immune systems are particularly at risk. For many, leaving the safety of their home is simply not an option.

Fortunately, telehealth is becoming a strikingly simple and effective alternative to providing in-person patient care to at-risk patients.

The House of Representatives recently included a provision in an $8.3 billion emergency response bill approved on March 6th that would temporarily lift restrictions on Medicare telehealth coverage to assist in the efforts to contain the virus.

The bill enables the Secretary of Health and Human Services (HHS) to “waive or modify application of certain Medicare requirements with respect to telehealth services furnished during certain emergency periods.”

Telehealth (also known as Telemedicine and Telerehabilitation) allows medical professionals, including physical therapy practitioners, to provide virtual care to patients in their homes. This is especially beneficial to PTs (physical therapists) and Pts (patients) alike, because it lowers the risk of exposure and eliminates any hitches in their care plans.

While the outbreak provides an additional risk for certain patients, it also gives telerehabilitation a chance to redefine itself. Typically seen as a convenience or luxury for most practitioners, it is now filling a pivotal gap in emergency patient care.

It is a way for therapists and patients to maneuver around the virus’ impact and utilize technology to consult, advise, and plan ahead. For example, physical therapists and patients are able to video chat using HIPAA-compliant software to resolve any issues and ensure that care plans are being executed properly.

In the face of a medical emergency, it is up to all care providers to ensure that patients feel safe and empowered even in the face of an outbreak. Thanks to secure messaging and video chat software, providers and patients alike can greatly reduce the fear and risk of being exposed to the coronavirus.

Telehealth does not eliminate the risk completely, but it is insurance for the one thing that can’t be canceled or put on hold: your health.