Save Time, Money & Improve Patient Care with Auto Messaging

Automated Messaging Can Save Time, Money and Improve Patient Care

There’s a saying that “Time is money,” and nowhere is this more evident than in the healthcare industry where late appointment cancellations and missed appointments are common. According to a recent study, missed appointments cost the U.S. healthcare system an unbelievable $150 billion.

How can that be? Let’s consider that each open, unused 60-minute time slot can cost a PT clinician an average of $150. With no-show rates running as high as 30% nationwide, that $150 billion figure almost seems conservative.

While missed appointments and late cancellations are costly and frustrating for physical therapy practice owners, patients also suffer. When a patient cancels or misses his or her appointment, that means that one patient is not receiving the medical treatment he or she needs, while another patient who needs treatment is unable to take that appointment slot and receive help.

What can be done to reduce cancellations and no shows?

Everyone knows that today’s world is more connected than ever. Technology has changed how we work, how we play, how we balance budgets and how we manage our lives. Utilizing technology to automate appointment reminders simply makes sense.

In the past decade, the single biggest change to business communications has been the growth of mobile phone use. That means businesses have had to change the way they reach their customers. 79% of Americans check their phones within fifteen minutes of waking up and most check their phones an average 150 times per day. Knowing that, it’s no surprise that businesses are concentrating on how to best reach clients on their mobiles.

This is why PtEverywhere’s Automated Messaging feature is so important to any clinic. Automated messaging has become one of the most effective methods for businesses to reach their customers and clients. A study at a family practice in Colorado showed that sending appointment reminders via text reduced the number of missed appointments by an impressive 40%. The same study revealed that nearly 100% of all text messages are opened within the first three minutes of being received.

Some patients may prefer to receive email reminders. Fortunately, PtEverywhere’s Automated Messaging feature offers something for everyone. The app offers patients the option to receive up to four different confirmations and four different reminders about their upcoming appointments:

– Email

– Push Notification

– SMS / Text

– In-App Notification

There’s no doubt that missed appointments and cancelations are bad for business and even worse for patients in a busy clinic. Nobody likes to waste time or lose money. Automated messaging can be a great addition to any clinic to remind patients of their healthcare appointments to save time, money and improve patient care. Try PtEverywhere’s Automated Messaging feature today.

Improve Patient Care with Telehealth

As with so much else in the digital age, our wearable fitness trackers already have the capability to transmit hundreds of thousands of bytes of data—from how we’re sleeping and how many steps we’re walking to our heart rates while we’re doing one or the other!

This constant source of information via bits and bytes, as well as the prevalence of telecommunication technology and channels, is now merging into an industry called Telehealth. It’s the next logical step in a healthcare evolution that’s moving beyond traditional offices and clinics and into people’s homes.

Telehealth is more than just wearable fitness trackers. In fact, those fitness trackers aren’t necessary to a good telehealth program. So, don’t worry if you’re one of those people who doesn’t like counting steps. Telehealth is still for you.

In fact, PtEverywhere just launched the Telehealth feature of our PT Practice management tool, and here’s why we think it’s important for your clinic and your patients.

According to a recent study by Research and Markets, the U.S. telehealth market is expected to grow by 27% over the next six years. That’s significant. But what does it mean?

Telehealth utilizes technology to enable remote patient and clinician contact, including care, advice, reminders, education, intervention, monitoring and remote admissions. There’s also opportunity for distance-learning meetings and presentations. Telehealth could include clinicians discussing a case over video conference; a robotic surgery occurring through remote access; physical therapy done via digital monitoring and home monitoring through continuous sending of patient health data; client to practitioner online conference; or even videophone conversations during a consult or follow-up appointment.

By its very nature, telehealth is a patient-centric, outcomes-based model because patients and providers can connect much more efficiently, conveniently and economically. Removing the stress of office visits also helps patients relax and can encourage them to be more invested in their own health.

That’s why PtEverywhere is so proud of our Telehealth feature. We pride ourselves on our commitment to patient-centric care that puts outcomes before insurance fees. Our Telehealth sessions utilize technology to help you maximize your clinic time and put your patients’ progress at the center of your practice. Now you can connect with your patients in a secure, HIPAA-compliant environment, as well as share files, scans, videos, and more. Try it, and you’ll see that our Telehealth feature is just one more piece of a very important puzzle that’s helping to put patient care back in healthcare.

Patient Care Plans with Packages and Memberships

Sell and Track a Complete Plan of Care with Packages and Memberships

When patients understand your value, they will financially commit to your plan of care

PtEverywhere proudly enables customers to sell and track packages and memberships. In addition to Scheduling, Documentation, Payment Processing, Home Exercise Videos, Online Forms, and Messaging, we continue our efforts to deliver a complete, mobile solution to cash-based physical therapy.

“Physical therapists are increasingly offering packages or action plans to their patients,” said Jonathan Davis, PtEverywhere’s Director of Sales and Marketing. “PtEverywhere allows you to sell a pre-purchased number of sessions online, track the remaining sessions, and apply the initial purchase to a superbill for each individual visit. You can also set up recurring payments through the memberships feature.”

Patients cannot achieve their goals overnight, so it is important to share your plan and earn patients’ buy-in. Regardless of the complexity of the case, you can now clearly define the financial commitment required to reach those goals. By offering packages or memberships, you are setting expectations and greatly reducing the likelihood of patient drop-off.

Jeff Vajay, owner of Smart Athlete Physiotherapy, explains: “We do best when we sell plan of care packages. This creates more buy-in from patients and a stronger commitment toward achieving their goals. Each time patients are checked out in PtEverywhere, the invoice applies what they paid per session and provides a breakdown of CPT unit pricing. This is key because an advance purchase can often create accounting nightmares when giving patients superbills to submit for reimbursement. PtEverywhere handles all of that and tracks how many sessions are left. This gives me more time and energy to focus on patient care.”

Anytime, Anywhere

Game changer!

Manage your practice and connect with your patients ANYWHERE with the PtEverywhere app.

• Mobile Scheduling

• EMR Dictation

• Home Exercise Videos

• Online Forms

• HIPAA-Compliant Messaging

• View Progress / Outcomes

• Swipe & Store Payments

Honoring Dr. Martin Luther King, Jr.

Martin Luther King, Jr. Day

Celebrating the life and work of Dr.Martin

Today, we celebrate the life and work of Dr. Martin Luther King, Jr.

Dr. King devoted his life to speaking out and taking action against racism and social injustice.

He emphasized not only the importance of taking action, but also the abomination of inaction. Dr. King stated, “In the end, we will remember not the words of our enemies, but the silence of our friends.”

He added, “Our lives begin to end the day we become silent about things that matter.”
Dr. King also implored, “If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.”

Taking action is critical. Avoiding inaction is equally important. That’s the message. And it continues to ring true today.

Do something. Often times the first step is the hardest, but we must realize the cost of not taking that step

Many things, like Dr. King’s work against racism and social injustice, impact so many generations of people. Other things, like changing your mindset from “I’ll just wait and see if this pain goes away” to “I’m going to see a physical therapist today”, will impact the rest of your life.

There are also simple things like choosing PtEverywhere to serve your practice and your patients. Investing in your business to save time and deliver a more powerful therapy experience to your patients requires taking a first step – but what is the cost to you, your business, your family, and your patients if you do nothing?

Whatever it is, big or small, we encourage you to consider how doing nothing can hurt you and hurt others. Today is the day that you take that first step you’ve been avoiding.

Patient-Centric Physical Therapy

These are our ultimate objectives and why we do what we do.

If I told you that there is a tool that helps you do this and helps save your time and money while managing your practice, what would stop you from grabbing that tool?

PtEverywhere puts everything into one place. You can access everything that you need to run your practice – in one software, anywhere you are.

Beyond “practice management” and the business side of things, we know what’s most important is putting patients in the center of everything.

“PtEverywhere really helps you improve your patient experience from start to finish.” Your patients can schedule appointments, view prescribed exercise videos, track their progress, complete forms, download documents, and securely send messages – on their phone, on their tablet, or on their computer.

It’s Pt (patient) Everywhere.

Paperless Physical Therapy

Paper calendars. Paper reminder cards. Paper documents. Paper intake forms. Paper exercise sheets. Paper superbills. Paper handouts. It’s ridiculous.

This is our job, and we can’t even keep up with all of the paper. Why should we expect our patients to keep up with it all?

With PtEverywhere, we can now ditch the file cabinets and printer cartridges. We can save some trees and start being more responsible for our impact on the planet.

Beyond that, we’re saving our personal time and we’re saving money. We can boost productivity and grow our practices.

We can change the way patients experience physical therapy. No more printouts. Much more interaction, effiency, and achievement. Thank you, PtEverywhere.

CardConnect Co-Webinar

RALEIGH, NC, October 26, 2018 – Tom Cooley, Founder of GoCardConnect, joined PtEverywhere’s Jonathan Davis in a webinar to announce the company’s new partnership. PtEverywhere is now integrated with CardConnect for secure payments.

In this webinar, Jonathan presents the features of PtEverywhere and reveals the company’s integration relationship with CardConnect. Continuing PtEverywhere’s theme of both simplifying and enhancing the physical therapy patient experience, providers can securely store a patient’s “card on file” and process payments on the web or on the PtEverwhere app. Superbills are then automatically generated and sent to the patient’s portal.

Tom explained, “Most practices are growing. They want to grow; and in order to grow effectively, they need the tools in order to help them facilitate that growth. So that means automation. That means some other different functions that run their practice: their EMR, their Scheduling, their Messaging. Everything needs to be ultimately tied together. PtEverywhere was a great partner. It was a great solution by all sides.”

Jonathan added, “CardConnect has an incredible reputation throughout the physical therapy community, so our partnership makes perfect sense. Since Day One, PtEverywhere has been laser-focused on saving time and saving money for PT providers. We like to say, “Save your patience for your patients,” and this partnership enhances your ability to do more of that.”

About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.

PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution

PtEverywhere Gives Back to the Community

PtEverywhere sponsors WSSU PT Charity Golf Tournament

Benefit WSSU Professional Development Fund and MSFit Foundation

WINSTON-SALEM, NC, October 13, 2018 – PtEverywhere is delighted to announce a sponsorship role with Winston-Salem State University’s Department of Physical Therapy. This year’s sponsorship benefits both the WSSU Professional Development Fund and the MSFit Foundation.

“Our mission with PtEverywhere is to advance the physical therapy profession, and a vital part of that is supporting the next generation of physical therapists,” said Jonathan Davis, Marketing Director at PtEverywhere. “In addition to the WSSU Department of Physical Therapy Professional Development Fund, we are also supporting the Multiple Sclerosis Fit Foundation – which provides free fitness and wellness programs to our neighbors dealing with the most common disabling neurological disease of young adults in our country.”

Proceeds from the 5th Annual Charity Golf Tournament will support the efforts of the MSFit Foundation and fund the costs for physical therapy students to attend conferences for personal and professional development. This year’s tournament was hosted by the Reynolds Park Golf Course in Winston-Salem, North Carolina.

“We are honored to receive the support of PtEverywhere for our 5th Annual Charity Golf Tournament,” said event coordinator Kiaana Howard, PT student at Winston-Salem State University. “This is an important event, for a number of reasons, and it’s so valuable to have an organization who promotes the professional growth of physical therapy students and shares our vision for helping and healing others in our community.”

More information about the tournament can be found on the Tournament Facebook Page.

About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.

PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution.