Online Physical Therapy 101: 5 Tips to Improve Patient Experience

During Covid-19, making the switch to online physical therapy is a must. Use these 5 tips to deliver a seamless patient experience.

COVID-19 rocked our world. With health and social responsibility as the priority, physical therapy practices rely on telehealth or telemedicine now more than ever.

PTs (physical therapists) and Pts (patients) are utilizing modern technology to communicate with one another from the comfort and safety of their homes. Business owners everywhere are adapting to survive.

If you are thinking about taking your practice online, here are some basic tips that will aid you in implementing telehealth.

1. Find a quiet space

This one is pretty self-explanatory, but whether you are in your office or living room make sure you are free from any background noise or distractions. This can include any distracting clutter that could potentially take away from the visit.

ultimate guide to online PT

2. Optimize your camera and lighting

Before you begin taking patients online, make sure your video quality and lighting are optimal.

If you are simply talking to patients one on one, make sure your camera is at eyelevel. Having your camera set to eyelevel makes it easier to make eye-contact and ensures that both you and your patient are staying engaged.

If you are doing more complex activities like demonstrating exercises on camera, then you may want to consider some additional background lighting.

Tablets, iPhones, and other smartphones are also viable platforms to conduct telehealth visits. Many of them have built-in cameras with excellent video and sound quality alongside the added mobility and flexibility of a mobile device.

Should you decide to broadcast from your very capable smartphone, there are many gadgets available that can turn your mobile device into a fully equipped studio.

3. Choose the appropriate software for your practice

Examine and evaluate your physical therapy practice’s needs and determine what software is the perfect fit for you (wink, wink).

It is important to analyze your set-up and goals. Then, determine your practice’s needs from there. Consider asking some of the following questions:

  • Do you need a practice management solution that includes telehealth on both a web browser and a mobile app?
  • What level of experience do you want to deliver to your patients?
  • How important is to you to save time by combining your schedule, forms, notes, billing, and HEP to work in unison with your telehealth platform?

Many new “telehealth” platforms are now flooding the market, but it is important to look at all of your needs as a physical therapist and choose a trusted and proven software provider.

PtEverywhere.com provides a cross-platform application that is compatible on desktops, laptops, Androids, and Apple devices and includes HIPAA-compliant telehealth features.

It is also available to use on all internet browsers, although PtEverywhere recommends using Google Chrome for an optimal experience.

4. Have “Built-in” Troubleshooting and Tech Support

If your clinic has more than a couple practicing physical therapists, it might be a good idea identify an “in-house” tech specialist among the group.

This means appointing one person to become an expert on the appropriate applications and technology and ensuring that important information and education are relayed to all other personnel involved.

For those of you who are flying solo in this climate, the same message still applies. It is imperative to acquaint yourself with any new applications and technology; expect the unexpected. If you fail to prepare, you may have to prepare to fail. Anticipate hiccups and remedy them before they happen.

5. Smile!

Telerehabilitation might not be the first choice for some patients, but there are many benefits when you embrace this technology. It is up to you to remain optimistic and continue to engage the patient with effective and impactful treatment.

In addition to changing individual lives through physical therapy, remote care can save your practice today and grow your practice tomorrow. And that’s something to smile about on the big screen.

If you’re making the switch to remote physical therapy, contact one of our physical therapy experts to find out how PtEverywhere can help your physical therapy solution.

tips for online physical therapy

PtEverywhere Participates in PT Virtual Summit

RALEIGH, NC, May 7, 2020 – PtEverywhere’s Jeff Vajay and Jonathan Davis joined Dr. Becky Allen, owner of Genesis PT & Wellness, in Breakthrough PT Marketing’s Virtual Summit, hosted by Abbe Klein.

The event focused on discovering how to best navigate through crisis, lead your staff, patients and community and rebuild stronger than ever.

Dr. Allen launched her Dallas-based women’s health and pelvic floor physical therapy practice in Summer 2019.  She described the overwhelming task of juggling systems for medical records, intake forms, scheduling, payments, and home exercises before discovering PtEverywhere.  “The best thing ever is that (PtEverywhere) is all in one program and the app is so easy to use.  I use it on my phone and on my iPad.  If I’m on the computer, I use the browser – and they all work seamlessly.  My patients love it.  They comment all the time how easy it is.”

Amid the recent global health crisis, Dr. Allen also began implementing telehealth visits into her clinic through PtEverywhere.  She explains, “It’s just been really cool to hone my skills with telehealth, and we’re kind of forced into it with this pandemic right now…  It’s really made me a stronger clinician overall, because I’ve been able to learn how to help (patients) help themselves more than relying on solely manual treatments.”

Following more in-depth questions and answers with Dr. Allen, Vajay concluded, “If you’re looking for something that can make your life easier and cut down on your admin time, I encourage you to come talk to us.”


About PtEverywhere

PtEverywhere (think “Physical Therapist Everywhere” AND “Patient Everywhere”) was founded with an athlete’s mindset and a lofty objective: to create a new paradigm for physical therapists and patients, one with a modern approach to using technology to create a new level of interactive communication between physical therapists and their patients, while also accelerating therapist and patient successes, both inside and outside of the clinic.

PtEverywhere is the next wave in patient care. With the all-in-one physical therapy practice management software system, therapists can streamline their client communications, ensure patient compliance, and reduce overhead – all from one mobile cross-platform solution